FREQUENTLY ASKED QUESTIONS

Call us at 617-777-6898 or email us here.

We aim to make the process as simple as possible for families. We accept credit cards, long-term care insurance, employer-sponsored pre-tax accounts (such as FSA/HSA), and family trusts. If you need assistance navigating payment options, our team is happy to guide you.

Payments can be made with credit cards, longterm care insurance, and family trusts.

At this time, we are a private pay home care agency and do not accept Medicare or Medicaid. This allows us to provide highly personalized, flexible care without restrictions on hours or services.

Yes. Transitions can be emotional and overwhelming. Our caregivers provide compassionate support as clients move into assisted living or skilled nursing communities. We help maintain continuity, comfort, and familiarity — and can continue providing one-on-one care, including 24/7 support if desired.

We understand that care needs can arise suddenly. Whenever possible, we appreciate a few days’ notice so we can thoughtfully match your loved one with the right caregiver personality and skill set. However, if services are needed urgently, we can move quickly to put support in place.

Yes. In the event of an emergency or hospital discharge, we can often arrange caregiver support within just a few hours to ensure a safe and smooth transition home.

Absolutely. We encourage families to meet or speak with their caregiver in advance whenever possible. Building trust and comfort is important to us. For urgent situations, a qualified caregiver may be assigned promptly based on availability.

If your regular caregiver is unavailable, we will arrange a qualified replacement to ensure there are no interruptions in care. 

We provide care 24 hours a day, 7 days a week;  including weekends and holidays. Whether you need a few hours of assistance, overnight support, or continuous 24/7 care, we offer flexible scheduling to meet your family’s needs.